METATALK

dedicated to forging a better workplace from within

FOR BUSINESS The people at the heart of organizations are the ones that address the challenges of today. We empower leaders to inspire innovation by bringing out the best in their people, creating a resilient company culture, and fantastic place to work. We use MetaTalk or critical questioning about how people think and communicate to uncover the the hidden dialog at the heart of belief systems which drive behavior. Our corporate wellness programs are unique in that they consider wellness in the context of diverse identities. [Schedule a Consultation]

FOR EVERYONE Designed to address the decline in mental health due to COVID19, MetaTalk includes an openly available social media platform with weekly insights, lessons, and a guided meditation hypnosis podcast. We offer personalized hypnotherapy sessions with hourly and package pricing. Beginner-friendly on your favorite sites, for those looking to increase focus, creativity, patience, and relax in the new normal. 

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ULTIMATE WORKPLACE WELLNESS COURSE

Unit 1

Unit 1: FINDING A PEACEFUL PLACE


Objective: COVID has made finding a safe, peaceful place a challenge. Feel locked inside your home? Feel stress or anxiety when reentering the world and the office? In this unit find your safe, peaceful place in the space of your mind so that you may calmly engage in your physical environment.

We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Depth of Knowledge


Key Concepts

Action Space: The area in which an individual moves and makes decisions about their life. The living city is the principal locus of action space and enabler of social change.

Autobiographical Memory: a complex blend of memories of single, recurring, and extended events integrated into a coherent story of self that is created and evaluated through sociocultural practices.

Bio-informational Theory: how information about emotions is contained in associative memory networks that include action information (motor programs) and connections to subcortical motivation circuits.

Emotion: a natural instinctive state of mind deriving from one's circumstances, mood, or relationships with others.

Imagination: action of forming new ideas, or images or concepts of external objects not present to the senses.

Mental Imagery: A natural, yet special, way of thinking that involves the senses. Images are thoughts you can see, hear, smell, taste or feel, and include memories, dreams and daydreams, plans and visions, and fantasies.

Motivation: reasons one has for acting or behaving in a particular way.

Positivity: thinking in an optimistic way, looking for solutions rather than focusing on the negative

Subconscious: the part of the mind that is not currently in focal awareness.

Reading




Knowledge Application


Reflective Writing

Write down situations and places throughout your life when you have felt the most safe and comfortable. Highlight the characteristics these places and situations have had in common. Write down the situations and places in your current work routine which trigger stress or anxiety. Highlight the characteristics these places and situations have in common. Brainstorm intervention ideas to minimize each trigger Listening MetaTalk Ep 1: Finding a Peaceful Place




Additional Resources


Extend Your Knowledge

Thought Experiment: For the next 7 days imagine your life has a safety net. If something negative happens this strong, cozy net catches you and sends you back up- providing you with unconditional support in your pursuits. Imagine what you could accomplish unbounded by fear.

40 Ways to Find Peace of Mind and Inner Calm Stop Chasing Someone Else's Purpose and Find Yours Unlocking Your Purpose Workheet TikToks Peaceful Place Promo Lets Talk: Mental Health at Work Having a Bad Day? Change It




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

  1. [True or False] Mental imagery is an uncommon sensory experience which required direct stimulus.

  2. How can you rewrite your present, negative autobiographical memory to be more positive?

  3. How might a vision board increase goal setting and motivation?

  4. What are the 3 ways imagery used in problem-solving?

Summative Expectation: By the end of this unit you have a clear image of your peaceful place incorporating the 5 senses and can recall the imagery when triggered.





Unit 2

Unit 2: RESILIENCE THROUGH REJECTION


Objective: COVID has substantially increased unemployment rates leaving many feeling hopeless as they struggle to survive and provide. In this unit we’re going to reframe rejection and reinforce self-worth with the goal of building resilience to face challenges.

We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Depth of Knowledge


Key Concepts

Disorienting Dilemma: an experience that does not fit one’s expectations or make sense, requiring some change in core beliefs to resolve.

Objectivity: lack of favoritism toward one side or another, freedom from bias.

Perfectionism: a broad personality style characterized by one's concern with striving for flawlessness and perfection and is accompanied by critical self-evaluations and concerns regarding others' evaluations.

Persistence: a course of action in spite of difficulty, opposition or discouragement.

Purpose: the central motivating aims of your life which guide life decisions, influence behavior, shape goals, offer a sense of direction, and create meaning.

Rejection: the act of not accepting, believing, or considering something or someone.

Resilience: the ability of a person to adjust to or recover readily from illness, adversity, major life changes, etc.

Self-Compassion: being kind to ourselves in instances of perceived inadequacy, failure, or general suffering.

Self-Worth: the sense of one's own value or worth as a person; self-esteem; self-respect.

Shaming: cause the feeling of inadequacy.

Vulnerably: being open to moral attack, criticism, temptation, or harm

Mental Agility: the ability to think nimbly with speed and ease to solve problems and be creative.

Toxic Positivity: excessive overgeneralization of a happy, optimistic state across all situations, denying, minimizing, or invalidating the authentic human emotional experience.

Reading 6 Ways to Cultivate Resilience at Work




Knowledge Application


Reflecctive Writing Rate yourself from 1 to 5 (1 = strongly disagree; 5 = strongly agree):

  1. I’m usually optimistic. I see difficulties as temporary and expect to overcome them.
  2. Feelings of anger, loss and discouragement don’t last long.
  3. I can tolerate high levels of ambiguity and uncertainty about situations.
  4. I adapt quickly to new developments. I’m curious. I ask questions.
  5. I’m playful. I find the humor in rough situations, and can laugh at myself.
  6. I learn valuable lessons from my experiences and from the experiences of others.
  7. I’m good at solving problems. I’m good at making things work well.
  8. I’m strong and durable. I hold up well during tough times.
  9. I’ve converted misfortune into good luck and found benefits in bad experiences.
Convert your scores with the following key: Less than 20: Low Resilience — You may have trouble handling pressure or setbacks, and may feel deeply hurt by any criticism. When things do not go well, you may feel helpless and without hope. 20-30: Some Resilience — You have some valuable pro-resiliency skills, but also plenty of room for improvement. Strive to strengthen the characteristics you already have and to cultivate the characteristics you lack. 30-35: Adequate Resilience — You are a self-motivated learner who recovers well from most challenges. Learning more about resilience, and consciously building your resiliency skills, will empower you to find more joy in life, even in the face of adversity. 35-45: Highly Resilient — You bounce back well from life’s setbacks and can thrive even under pressure. You could be of service to others who are trying to cope better with adversity. Think about situations where you have felt depleted. Do you see any pattern? Identify two resilience skills you would like to develop. Write one goal for each of the skills. Identify potential obstacles in developing these skills.

Listening

MetaTalk Ep 2: Resilience through Rejection




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

  1. [True or False] Mental agility is the ability to react and respond at the same time.

  2. [True or False] Negative feedback is a reflection of who your really are.

  3. Why is tying your purpose to one thing problematic?

  4. Where can you find people for your support network?

Summative Expectation: By the end of units 2 you use imagery to create a safe action space and identify ways you feel depleted to take tangible steps to build resilience.




Additional Resources


Extend Your Knowledge Thought Experiment: For the next 15 days exercise blind optimism. Even as an experience could be interpreted negatively, give the benefit of doubt and find the positive- creating the feeling of being on a winning streak. This minimizes the impact of setbacks. Find Your Ikigai Worksheet (Passion + Mission + Vocation + Profession) Authentic Happiness Questionnaires Self-Compassion Break Exercise TikToks 5 Ways to Build Resilience Ep 2 Resilience Behind the Scenes





Unit 3

Unit 3: CONFIDENCE IN CHAOS


Objective: Social isolation and virtual meetings can have an impact on confidence because it keeps us from experiencing those smaller daily interactions which gives that ego a bit of a boost. In this unit we’re going to reinforce concepts that build confidence with the goal of bridging the conceptual understanding to a real-world call to action.

We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Depth of Knowledge


Key Concepts

Chaos: behavior so unpredictable as to appear random, owing to great sensitivity to small changes in conditions.

Cognitive Closure: the desire to eliminate ambiguity and arrive at definite conclusions.

Confidence: a feeling of self-assurance arising from one's appreciation of one's own abilities or qualities.

Fear: the belief that someone or something is dangerous, likely to cause pain, or a threat.

Impostor Syndrome: feeling inadequacy, self-doubt and a sense of intellectual fraudulence despite evident success and needing external proof of competence.

Insecurity: deficient in assurance or confidence, beset by fear and anxiety.

Self-Talk: a person's inner voice which provides a running verbal monologue of thoughts while they are conscious.

Uncertainty: epistemic situations involving imperfect or unknown information

Reading Ending Impostor Syndrome & Finding Confidence in Chaos




Knowledge Application


Reflective Writing

Complete the following sentences:

  • A unique skill I have is…
  • My coworkers say I excel at…
  • I enjoy working on projects that…
  • I feel comfortable at work when…
  • I am proud of this accomplishment…
  • A positive statement I could say to myself to be reminded of my power is...
List 3 traits you like about your[work]self. Describe what the traits look like. Explain why the traits matter. List 3 traits you admire in others. Describe what the traits look like. Explain why the traits matter.

Listening

MetaTalk Ep 3: Confidence Through Chaos




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

  1. What are 3 signs of impostor syndrome?

  2. [True or False] Cognitive closure is the need to resolve uncertainty

  3. What is positive self-talk?

  4. How could perfectionism relate to a lack of confidence?

Summative Expectation: By the end of units 3 you have:
  • Use imagery to create a safe action space
  • Identify ways you feel depleted and take tangible steps to build resilience
  • Aware of the signs of impostor syndrome and make an effort to grow confidence




Additional Resources


Extend Your Knowledge Thought Experiment: For the next 30 days celebrate incremental success. Find value in the small victories. Break larger goals into smaller milestones. Reward yourself and celebrate to continue your winning streak. 2 Day Challenge: Practice looking into the eyes of others, strangers or aquantinces, until they break eye contact. This isn't a staring contest, however, practice with people of greater confidence, status or larger in size. If someone questions your intent, say you thought you saw an old friend. Gratitude Cup: Workplace Gratitude PDF 31 Powerful Affirmations for Every Area of your Life TikToks Signs of Impostor Syndrome Impostor Syndrome Strategies Cognitive Bias: Center Figure Cognitive Illusions 15 Seconds to Confidence COVID Must Read Books





Unit 4

Unit 4: GRIEF IN THE WORKPLACE


Objective: In 2020 we have experienced the loss of hundreds of thousands to COVID19. And we’ve also been impacted by a sense of loss for our pre-pandemic lifestyle- the plans we made that can no longer be realized. In this unit we’re going to address grief with the goal of fostering a more hopeful outlook.

We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Depth of Knowledge


Key Concepts

Acceptance: willingness to believe and tolerate the unpleasant situation

Anger: a strong feeling of displeasure or hostility as a reaction to pain of loss

Bargaining: to negotiate the terms or conditions of the loss to delay reality

Coping Strategies: a conscious manner of addressing a stressful situation encompassing task-oriented, emotion-oriented, and avoidance-oriented coping styles

Denial: the refusal to believe the reality of the situation which buffers the immediate shock of the loss

Depression: severe despondency and dejection

Emotional Intelligence: the ability to understand, use, and manage emotions in positive ways through self-awareness, self-regulation, motivation, empathy, and social skills.

Frustration: being upset or annoyed, especially because of inability to change or achieve something

Grief: deep sorrow

Rituals: a repeated series of actions for to honor and remember

Shock: a sudden or violent mental or emotional disturbance.

Reading Coping with Loss in the Workplace




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

  1. What are 3 signs grief is influencing the workplace?

  2. What type of training should organizations have to address emotional needs?

  3. [True or False] People experience the stages of grief in a specific order.

  4. How might rituals around memories help in healing from loss?

Summative Expectation: By the end of units 4 you have:
  • Use imagery to create a safe action space
  • Identify ways you feel depleted and take tangible steps to build resilience
  • Aware of the signs of impostor syndrome and make an effort to grow confidence
  • Acknowledge signs of grief and have coping strategies for loss




Additional Resources


Extend Your Knowledge Thought Experiment: For the next 7 days challenge yourself to find examples of the circle of life. Endings and new beginnings are an inescapable, natural part of life. Find a more hopeful path forward in appreciating the renewal of life in the every day. Loss and Grief Amidst COVID-19: A Path to Adaptation and Resilience Managing Bereavement around the Coronavirus Coping with Grief After a Disaster or Traumatic Event Interventions for Prolonged Grief




Knowledge Application


Reflective Writing

Write a Goodbye Letter

To:

I am saying goodbye because...

Saying goodbye makes me feel...

I remember a time when we...

You taught me...

Something I want you to know is...

I will always remember...

Listening

MetaTalk Ep 4: Grief in the Workplace





Unit 5

NURTURING VIRTUAL RELATIONSHIPS TO END ISOLATION


Objective: Is your social anxiety growing as social distancing continues? Prolonged isolation can have a significant psychological and physiological impact on your health. In this unit we're going to develop strategies to end isolation and nurture virtual relationships. We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

  1. [True or False] Isolation is something new because of the pandemic.

  2. Name 3 effects of prolonged isolation.

  3. Why do we have a virtual meeting instead of send an email?

  4. What is one benefit of using ice-breakers

Summative Expectation: By the end of units 5 you have:
  • Use imagery to create a safe action space
  • Identify ways you feel depleted and take tangible steps to build resilience
  • Aware of the signs of impostor syndrome and make an effort to grow confidence
  • Acknowledge signs of grief and have coping strategies for loss
  • Employ strategies to nurture virtual relationship and end isolation




Additional Resources


Extend Your Knowledge Thought Experiment: For the next 15 days spiritually reconnect by seeing passed differences to find common ground with the people and things in your everyday life. How to Stay Connected WITHOUT Zoom Remote Work Bingo (3 Cards) Checklist: 25 Things to Do When You Feel Lonely WFH Loneliness in a Day: Activity Engagement, Time Alone, and Experienced Emotions TIkToks Anxiety Online




Knowledge Application


Reflective Writing

“Solitude is not the same as loneliness. Solitude is a solitary boat floating in a sea of possible companions.” -Robert Fulghum

“The whole conviction of my life now rests upon the belief that loneliness, far from being a rare and curious phenomenon, peculiar to myself and to a few other solitary men, is the central and inevitable fact of human existence. ... The final cause of their complaint is loneliness.” – Tom Wolfe

Read each quote carefully. What meaning do you derive from the quotes? How do they relate to or contradict each other? How do they relate to or contradict your lived experience?

Listening MetaTalk Ep 5: Nurturing Virtual Relationships to End Isolation




Depth of Knowledge


Key Concepts

Avoidance: the action of keeping away from or not doing something

Critical Reflection: a reasoning process to make meaning of an experience.

Hyperpersonal Model: a model of computer mediated communication which suggests the virtual environment has communicative advantages over face-to-face interaction.

Isolation: a lack of social relationships or emotional support.

Loneliness: a craving for social contact. It is often linked to feelings of sadness and emptiness.

Online Engagement: interaction between people across a range of social networks

Reduced Cues Theory: online communication is less effective because of an absence of non-verbal cues

Selective Self-Presentation: The process of creating a digital artefact which is a carefully chosen representation or expression of one's real world self.

Self-Disclosure: when one person reveals information about themself to another.

Solitude: the state of being alone.

Virtual Meeting Fatigue: the feeling of exhaustion that often occurs after attending a series of video calls.

Reading Fight Isolation When Working from Home & Boost Interaction to Create Meaningful Virtual Experiences





Unit 6

UNIT 6: COPING IN DIFFICULT TIMES


Working from home has increased the accessibility and use of food and alcohol as coping mechanisms in dealing with the challenges of today. In this unit, we're going to develop healthy coping strategies to respond to workplace triggers.

We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Depth of Knowledge


Key Concepts

Coping Strategies: one's own conscious effort in thoughts or action to deal with personal and interpersonal problems, in order to try to tolerate, reduce, or eliminate stress and conflict.

Dopamine: known as the feel-good neurotransmitter which plays a role in how we experience pleasure.

Emotion-Focused Coping: a main coping mode which regulates the emotional or cognitive reactions that accompanies a stressful experience or conflict.

Escapism: the tendency to seek mental diversion and relief from unpleasant realities, especially by seeking entertainment or engaging in fantasy.

Interventions: inserting an action or process to improve a situation

Problem-Focused Coping: a main coping mode that handles a stressful situation by resolving the source or cause of a stressful experience or conflict.

Reading Become a Coping in the Workplace Champion




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

  1. [True or False] Emotion-focused coping empowers you to change a situation.

  2. [True or False] Problem-focused coping is effective in situations that can't be changed.

  3. How can a coping strategy be used in escapism?

  4. When should you ask yourself why a situation occurred?

Summative Expectation: By the end of unit 6 you have:
  • Use imagery to create a safe action space
  • Identify ways you feel depleted and take tangible steps to build resilience
  • Aware of the signs of impostor syndrome and make an effort to grow confidence
  • Acknowledge signs of grief and have coping strategies for loss
  • Employ strategies to nurture virtual relationship and end isolation
  • Developed coping strategies to respond to work stressors and conflicts
Summative Assessment: What You Know About Workplace Wellness (on-demand results)




Additional Resources


Extend Your Knowledge Thought Experiment: For the next 30 days imagine you are surrounded by a protective field that slows down stress or conflict inducing experiences, allowing you the opportunity to respond instead of react. Pros and Cons Chart of Coping Modes Loss of Control Diagram




Knowledge Application


Relective Writing Consider three work situations that have causes you stress or created conflict. Answer the following questions about each:

  1. What triggered my reaction? What was my unfiltered reaction?
  2. What was in my control in the situation? What was out of my control in the situation?
  3. How did I cope in the situation?
  4. What was my stress level before, during, and after the situation?
  5. What other coping strategies can I use in the future?
Listening MetaTalk Ep 6: Coping in Difficult Times





Unit 7

UNIT 7: DISCERNMENT IN DECISION MAKING


Objective: Unit Coming Soon! While you wait remember to rate, review, and subscribe on social media. We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Key Concepts & Reading


Key Concepts Depth of Knowledge Read:




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

Summative Expectation: By the end of units 7 you have:
  • Used imagery to create a safe action space
  • Identified ways you feel depleted and taken tangible steps to build resilience
  • Aware of the signs of impostor syndrome and made an effort to grow confidence
  • Acknowledge signs of grief and have prepared coping strategies for loss




Additional Resources


Extend Your Knowledge [Thought Experiment] For the next 15 days...




Reflective Writing


Knowledge Application Listen to MetaTalk Ep __:





Unit 8

UNIT 8: MOTIVATIONAL HUMAN LEADERSHIP


Objective: Unit Coming Soon! While you wait remember to rate, review, and subscribe on social media. We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Key Concepts & Reading


Key Concepts Depth of Knowledge Read:




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

Summative Expectation: By the end of units 8 you have:
  • Used imagery to create a safe action space
  • Identified ways you feel depleted and taken tangible steps to build resilience
  • Aware of the signs of impostor syndrome and made an effort to grow confidence
  • Acknowledge signs of grief and have prepared coping strategies for loss




Additional Resources


Extend Your Knowledge [Thought Experiment] For the next 15 days...




Reflective Writing


Knowledge Application Listen to MetaTalk Ep __:





Unit 9

UNIT 9: SOCIAL ANXIETY


Objective: Unit Coming Soon! While you wait remember to rate, review, and subscribe on social media We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Key Concepts & Reading


Key Concepts Depth of Knowledge Read:




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

Summative Expectation: By the end of units 9 you have:
  • Used imagery to create a safe action space
  • Identified ways you feel depleted and taken tangible steps to build resilience
  • Aware of the signs of impostor syndrome and made an effort to grow confidence
  • Acknowledge signs of grief and have prepared coping strategies for loss




Additional Resources


Extend Your Knowledge [Thought Experiment] For the next 15 days...




Reflective Writing


Knowledge Application Listen to MetaTalk Ep __:





Unit 10

UNIT 10: CREATIVITY FOR INNOVATION


Objective: Unit Coming Soon! While you wait remember to rate, review, and subscribe on social media We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Key Concepts & Reading


Key Concepts Depth of Knowledge Read:




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

Summative Expectation: By the end of units 10 you have:
  • Used imagery to create a safe action space
  • Identified ways you feel depleted and taken tangible steps to build resilience
  • Aware of the signs of impostor syndrome and made an effort to grow confidence
  • Acknowledge signs of grief and have prepared coping strategies for loss




Additional Resources


Extend Your Knowledge [Thought Experiment] For the next 15 days...




Reflective Writing


Knowledge Application Listen to MetaTalk Ep __:





Unit 11

UNIT 11: WORKING WITH DIFFICULT PEOPLE


Objective: Unit Coming Soon! While you wait remember to rate, review, and subscribe on social media We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

Summative Expectation: By the end of units 11 you have:
  • Used imagery to create a safe action space
  • Identified ways you feel depleted and taken tangible steps to build resilience
  • Aware of the signs of impostor syndrome and made an effort to grow confidence
  • Acknowledge signs of grief and have prepared coping strategies for loss




Key Concepts & Reading


Key Concepts Depth of Knowledge Read:




Additional Resources


Extend Your Knowledge [Thought Experiment] For the next 15 days...




Reflective Writing


Knowledge Application Listen to MetaTalk Ep __:





Unit 12

UNIT 12: FOCUS WITH COMPETING PRIORITIES


Objective: Unit Coming Soon! While you wait remember to rate, review, and subscribe on social media We welcome your feedback and look forward to engaging in a community of practice. If you value MetaTalk as a resource, consider supporting its continuance though Patreon or CashApp.




Key Concepts & Reading


Key Concepts Depth of Knowledge Read:




Formative Assessment


Test your knowledge by answering the questions below. Revisit the reading to confirm your answers.

Summative Expectation: By the end of units 12 you have:
  • Used imagery to create a safe action space
  • Identified ways you feel depleted and taken tangible steps to build resilience
  • Aware of the signs of impostor syndrome and made an effort to grow confidence
  • Acknowledge signs of grief and have prepared coping strategies for loss




Additional Resources


Extend Your Knowledge [Thought Experiment] For the next 15 days...




Reflective Writing


Knowledge Application Listen to MetaTalk Ep __:





This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment- always seek the advice of your mental health provider.

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(1) understanding your needs (2) setting goals, objectives and measures (3) designing client-centered curriculum and immersive activities (4) delivering the program in a dynamic format  

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